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Ordering & Shipping Information

Ordering Info

All orders get free shipping no matter what, and you’ll never have to pay sales tax unless you live in Texas. When you place an order before 3pm EST, it’s also sent out the same day.

Ordering with us is an easy, 3-step process:

  1. Add products to your cart,
  2. fill out your billing and shipping details,
  3. … and get your items in the mail. Fast.

All major credit cards and PayPal are accepted. If you’d like to pay by check or money order, please get in touch with us so we have all your order details.


“What shows up on the credit card?”

That’s a common question - and we realize you need privacy. When you look at your credit card statement, the transaction comes up under the name of a generic electronics store. 

We won’t list it here for the sake of Google searches, so trust us when we say that your order is discreet.


“When will I get my order?”

If you placed the order by 4pm EST, your order's shipped from that same day. If you order after 3pm EST, it’ll go out the next morning. Orders placed on Friday evening, Saturday & Sunday will ship out on Monday.

You always get free ground shipping with SpyGuy - that’s about 3-5 days depending on how far you are from Texas. 2-Day and Overnight shipping are also available for an additional charge at checkout.


“I need it sent to a different address."

A lot of our customers don’t want packages sent to their home or work address. This isn’t a problem - once you get to the checkout page, just give us whatever address you want your order sent to.

If you do have it sent to a different address, you still need to type in the correct billing address for your credit card. We aren’t going to send anything to the billing address, but we still need it to prevent fraud by proving you’re the authorized cardholder.

“What’s the package look like?”

Your order is sent in a boring brown box or envelope. It looks just like every other package out there. The only thing on the box is a shipping label so they know where to send it - our name and address aren't on it, there are no markings, and there’s absolutely nothing to identify the package.

Warranty, Returns, and Exchanges Information

You can read about product warranties, returns, or exchanges on this page.